Contact MJ

Frequently Asked Questions


Download Issues


Please get in touch with [email protected]


For Download issues, be aware that you can’t download from the Etsy App. Log in to your account from your browser to access your download. For more information, see this article from Etsy HERE.

*All patterns will be received via email; we do not mail patterns. Patterns purchased through Ravelry are sent to the email given or linked to the PayPal email.  Check your junk, spam and spouse folders. Downloads are sent out automatically when funds have cleared.  If you use an Echeck, expect to wait 5-7 business days.  Other payments generally are instant (occasionally 2-3 hours).

Finished Products

We do not take custom orders for finished products.

How to Access Videos

Click on the hyperlink in the PDF file or copy and paste the link to your web browser. The link will take you to my website for the video course. Or go HERE and find your course. Once there, click on the text “PURCHASE THIS COURSE” (you will not have an account on my webpage if you purchased from Etsy, Ravelry etc.). This will take you to the next page. Click complete the purchase. This will take you to the checkout page. Click on the message Have a coupon? Click here to enter your code. Enter the code and click Apply Coupon. This step will deduct the coupon value. Complete the Billing info and create a password (Hint: The password should be at least twelve characters long. To make it stronger, use upper and lower case letters, numbers, and symbols like ! ” ? $ % ^ & ). Your email address and password will be used to log in whenever you want to watch the video. The final step is to click Place order at the bottom of the page.

Once you have purchased a Course to View it, Log in to your account. Go to the shop, click video tutorials and select the course. Click the Lesson to view.

How to Access Free Patterns on the Blog

To view Exclusive Content on the Blog, you will sign up through Grow. You can log in or sign up to grow by scrolling down the blog post until you see the pattern shaded out. Click sign up for free.  A box will pop up. Add your email and pick a password. If you’ve forgotten your password, click on the highlighted Forgot Password link shown in the picture below. To access your account, click on the dotted lines below the teal heart on the right-hand side of the blog post. Clicking on the heart will bookmark the post for easy reference. Watch video HERE

Don’t try signing in at the top of my website along the pink header with the checkout cart. This is only for customers that have purchased video courses.

Watch How to Unlock Exclusive Content on Desktop

Watch How to Unlock Exclusive Content on Mobile

@mjsoffthehook How to view free patterns on my blog. Click link in my bio #exclusivecontent #freecrochetpatterns #grow #mediavine ♬ FEEL THE GROOVE – Queens Road, Fabian Graetz

Contact MJ’s

Please use our contact form below to contact MJ’s Off the Hook Designs.  Select the appropriate subject from the dropdown so we can easily direct your email. We do our best to respond promptly; our office hours are below. We have compiled a list of frequently asked questions, so check there first. For Pattern Support, join our Facebook group and post your question.

Office hours

Monday-Friday 9:00am-3:00pm

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