Frequently Asked Questions
Ravelry please contact [email protected].
Etsy please review downloading a digital item HERE
*All patterns will be received via email, we do not mail patterns except our Sugar Bush Yarns Pattern Books Patterns purchased through Ravelry are sent to the email given or linked to PayPal email. Check your junk, spam and spouse folders. Downloads are sent out automatically when funds have cleared. If you use an Echeck expect to wait 5-7 business days. Other payments generally are instant (occasionally 2-3 hours).
We no longer take custom orders for finished products. Check out this Blog post for Makers.
How to Access Videos
Click on the hyperlink in the PDF file or copy and paste the link to your web browser. The link will take you to my website for the video course. Or go HERE and find your course. Once there click on the text “PURCHASE THIS COURSE” (you will not have an account on my webpage if you purchased from Etsy, Ravelry etc.). This will take you to the next page. Click complete the purchase. This will take you to the checkout page. Click on the message Have a coupon? Click here to enter your code. Enter the code and click Apply Coupon. This step will deduct the coupon value. Now complete the Billing info and create a password (Hint: The password should be at least twelve characters long. To make it stronger, use upper and lower case letters, numbers, and symbols like ! ” ? $ % ^ & ). Your email address and password will be used to login any time you want to watch the video. The final step is to click Place order at bottom of the page.
If you’d like to contact MJ’s Off the Hook Designs, please use our contact form below. Be sure to select the appropriate subject from the dropdown so that we can easily direct your email. We do our best to respond within a timely manner, our office hours are below. We have compiled a list of frequently asked questions so make sure you check there first. You may also join our Facebook group and someone might be able to answer your question faster.