Contact MJ

PURCHASE A PATTERN:

To purchase a pattern to make your own amazing crocheted item you can hop on over to my Ravelry store. Click on the highlighted text or the ‘BUY A PATTERN’ tab in the top right corner of this page. You can also purchase a pattern through my ETSY SHOP, CRAFTSY or LOVEKNITTING

PATTERN DOWNLOAD ISSUES:

If you have trouble downloading your patterns from Ravelry please contact  downloads@ravelry.com. Etsy patterns are emailed to Etsy email account.  You can also access your patterns by logging into your Etsy account.  You can look up your purchases under your profile.

*All patterns will be received via email, we do not mail patterns except our Sugar Bush Yarns Pattern Books Patterns purchased through Ravelry are sent to email given or linked to PayPal.  Check your junk and spam folders. Downloads are sent out automatically when funds have cleared.  If you use an Echeck expect to wait 5-7 business days.  Other payments generally are instant (occasionally 2-3 hours).

FINISHED PRODUCTS:

We no longer take custom orders for finished products. Check out this Blog post for Makers.

HOW TO ACCESS VIDEOS:

I’ve had some confusion on how to access my videos.  Paid videos are only available to view on my webpage they are not downloadable and they’re not offered on YouTube.  The videos must be purchased separately HERE (login and purchase is separate from Ravelry/Etsy etc..).  You will find a coupon code within your pattern to use at checkout (purchase pattern first in one of my pattern shops).  Go to shop/video tutorials to make your video purchase.  Once purchase is complete you’ll find the link to view the video in your emailed receipt from mjsoffthehookdesigns.com.  You must click the LESSON to view the video (This is the highlighted text below processing screen).  After a purchase is made you may also login to your account click on the video course and click the lesson to view.

If you’d like to contact MJ’s Off the Hook Designs, please use our contact form below.  Be sure to select the appropriate subject from the dropdown so that we can easily direct your email. We do our best to respond within a timely manner, our office hours are below.

Office hours

Monday-Friday 9:00am-3:00pm





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